Customer Service

Feel free to reach out to us with any questions or concerns.
See our FAQ's below as well.

Thank you, Magnolia Pearl.


Returns & Shipping

In the rare case you purchased an item that was not to your liking, we will happily take it back (in original condition with tags included) for store credit or exchange within five days of receiving your order. We do not offer refunds. 

To request a return label, please email your sales rep directly or send a general request to Upon receipt of your return, your account will automatically be credited. In order to access your credit, contact your representative directly before placing your next order. 

We flat-pack our items to maintain an eco-friendly practice of not using hangers or plastics.

We will happily ship our goods internationally. All duties, taxes, fees and shipping are paid upfront by the customer.


A Collection Box (previously called a Pick-Box) is a way to try on our items in your home before purchasing. Full details are provided upon consultation with a sales associate, but overall: you are invited to select any number of pieces to be shipped to you after a valid method of payment is approved (but not yet charged). You are granted three business days to decide upon your items; any pieces you opt not to keep shall be returned within three business days of receipt in the original shipping box with a prepaid return label included. Only then will your total be finalized to process payment. Shipping is free both ways - some limitations apply. Must live in the U.S. lower 48 states.

We keep careful tabs on our stocked items; if an item appears on our web store without a “Sold Out” designation, it is in stock. You are welcome to inquire as to possible, but rare, restocks of certain items by contacting or through the chat window on our site.

Order status and tracking is displayed on your online account for online orders. If you deal directly with a Creative Team Member, please contact them via email or use our site chat window to inquire about your order.

We’re so honored when our customers want to share the joy of Magnolia Pearl!. Gift cards can be purchased online, through your salesperson, or at our flagship store in Fredericksburg TX. If you already have one and want to purchase, please contact us directly at and are happy to assist you!

Due to the perpetual nature and artisan design of Magnolia Pearl, our items are never discounted.

You may build a wishlist of items you desire to obtain in the near future and/or “Sold Out” items you would like to be notified of upon availability. You can make a wishlist on our online web store.

We accept all major credit cards, checks, and ACH payments.

Our Products

Magnolia Pearl is committed to celebrating the body in all its forms and expressions; the majority of our offerings are cut generously to fit and flatter a wide variety of sizes. We understand that it is challenging to envision how a garment might fit without the default of standard sizing. Our Creative Team is always happy to provide specific measurements for any item in this regard as well as their expertise to the particular fit of every garment Magnolia Pearl creates. Additionally, our Collection Boxes are intended to specifically address this concern. Please see above or contact your Creative Team Member for further information.

We recommend gentle machine washing Magnolia Pearl items in cold water or hand washing for more delicate pieces. While Cotton Jersey and Sanforized items are pre-shrunk and may be put in the dryer, we recommend line-drying for most items.


Full list of songs, in order:

Starting Over - Chris Stapleton

Jersey Giant - Josiah and the Bonnevilles

Whenever You Come Around - Chris Stapleton

Fraulein - Colter Wall

Sleeping Alone - Flatland County

I Hope You Dance - Shania Twain. Cover By : Chris Stapleton

Redemption - Nathaniel Rateliff

Cover Me Up - Morgan Wallen

Sing For You - Tracy Chapman

California, You're A Hole In My Heart - Goodnight, Texas

Baby Can I Hold You Tonight - Tracy Chapman

All That You Have Is Your Soul - Tracy Chapman

The Times They Are A-Changin' - Tracy Chapman

You And I - Valerie June

A Good Year for the Roses - George Jones (feat. Alan Jackson)

This Town Is A Woman - feat. Karen Fairchild & Kimberly Schlapman